AAA

AAA Reviews



Overall 4 star rating4.23 of 5 (by 92 users)



AAA Review Summary

Do you have Triple “A”? How many times have you heard that question? Well, those who use AAA Auto Insurance can answer with a big “yes” and most of them are very satisfied with the protection offered by AAA Auto Insurance. Reviewers like that AAA Auto is always there when you need them and the customer service reps at AAA answer the phone quickly with virtually no hold time. “I Got Great Insurance at a Great Price”, exclaims one satisfied customer and another says “Excellent Customer Service”. Of course, most every financial services company has a few dissastified customers and AAA Auto Insurance is no different, with customer service issues ranking among the most common complaint. But when all things are considered, AAA Auto Insurance ranks among the best Insurance Companies with many satisfied customers to its credit.
54% of people rated AAA as 5 stars
54% of people rated AAA as 5 stars%
54%
30% of people rated AAA as 4 stars
30% of people rated AAA as 4 stars%
30%
7% of people rated AAA as 3 stars
7% of people rated AAA as 3 stars%
7%
1% of people rated AAA as 2 stars
1% of people rated AAA as 2 stars%
1%
8% of people rated AAA as 1 star
8% of people rated AAA as 1 star%
8%
91% 91% of people recommend AAA 9% of people don't recommend AAA 9%
 

AAA Comparison

4 star rating Most Helpful
Favorable Review
APR
20
2009

My husband and I have one of the premium plans available through AAA, and thank God we do. I have used their services 3 x in two years. Two of those times included tows. I could call the number on my card and a friendly, but noticeably efficiently "all business" voice would come on the line (no dial...

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2009 Writer
safe driver, practical

mrssnell
Tionesta, PA
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2 star rating Most Helpful
Critical Review
SEP
25
2009

I became a AAA member three years ago.  I was a member many years ago when my company included the membership in their benefits.  I thought it was a good idea to have in case of an emergency.  My feelings on it are that maybe it is not necessary to have.  Out of all the years I have had the membership...

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reviewer 2009 Reviewer
saving a little

auntcathy
Bloomfield, NJ
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AAA Ratings and Reviews

items/page: 15 | 30 | 50 displaying 1 to 14 of 92 sort by: most helpful | date | rating


1
helpful
vote
comparison shopper, saving a little, A realist, on a budget, Every day computer user, safe driver, a low risk investor, practical

NOV
4
2008
July, 2008 - Our switch from Allstate to AAA earned us a savings of over $1,600.00 per year.  Same exact coverage, same vehicles....no wait - we added a car for our soon to be teen driver and even with the additional car, we saw that savings! Amazing!

Fast forward several months - (one of our vehicles developed a stress crack in the window that ran up the driver's side...oh, no!  What will this do to our insurance?)

November, 2008 - We gave AAA a call and no problem. They called back the same day to set-up an appointment to fix the window.  My husband wanted a specific place to do the repair -...
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5 star rating
2008 Writer
VixenViewTreasures
Coventryville, PA



1
helpful
vote

AUG
26
2009

The insurance premium was very expensive. My Co pay was also very high and when something happened they not even bothered to investigate the accident. I droped them after this. I am now very happy with Wawanesa. I have been a customer of Wawanesa for the last 5 years and I wouldn't change them for anyone. My premium is a lot cheaper and they really take care of things.


1 star rating
reviewer
Sue2010
Reseda, CA



1
helpful
vote

Rated on December 10, 2008

5 star rating
reviewer
kalsri
Deerfield, IL



1
helpful
vote

Rated on October 7, 2009

5 star rating
2009 Writer
Golfgirl131
Jerome, MI



D

SEP
24
2009

BEWARE OF TRIPLE A'S NEGLIGENCT SERVICE LEAVING ELDERLY FEMALE MOTORIST STRANDED OUTSIDE HER VEHICLE FOR HOURS, ALONE, COLD IN A DARK PARK, BEING BITTEN BY MOSQUITOS, AND AAA NEVER SENDING HELP UNTIL 6 HOURS LATER AND NOT BEING UP FRONT WITH MOTORIST ABOUT THEIR INABILITY TO CONTACT ANY ROADSIDE SERVICE FOR HOURS AND YET LYING ABOUT IT AND TELLING ME EVERY TIME I CALLED THAT SOMEONE WOULD BE THERE SHORTLY. HOW CAN THEY EVER BE TRUSTED IN THE FUTURE?

Beware of Triple A's Poor and negligent lack of roadside service. I would readily agree with the last respondent that Triple A's is no longer the...

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1 star rating
reviewer
Stranded
Salt Lake City, UT



D
on a budget, on a strict budget, saving a little

AUG
28
2009

My husband and I signed up in March with AAA, switching from Geico because our rate kept going up every 6 months even though we had not had an accident in the entire 5 years we were with them. We were never told about any cancellation fees until we called to cancel in August. They now claim that we "owed" $116 because we were cancelling within the first year. That is ridiculous in my mind, as you are not required to wait until your policy expires before you switch. Not to mention, why should you be charged additional for not wanting to deal with their bad service anymore?

Their customer service...

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1 star rating
reviewer
TwylightLily
Houston, TX



D
a woman, travel a lot

SEP
2
2009

This past weekend, I headed off to Columbus, OH for the Ferret Buckeye Bash. After unloading at the show hall and having dinner, I was headed to my hotel when my right rear tire blew out. It was 9:30 pm, pitch black, storming, and I was on a curve on Rt. 315 with very little shoulder. To say I was nervous was putting it mildly.

Cars were whizzing past (people in that area are nuts!) and I was seriously worried about being rear-ended. I called Triple A and they were able to get someone to me in under an hour (people were wrecking everywhere, so it was a busy night).

The man who came was polite,...

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5 star rating
bcarlson15210
Pittsburgh, PA



D
in debt, on a budget, saving a little, on a strict budget

JUN
8
2009

AAA INSURANCE IS AN INSURANCE/CAR CLUB COMPANY TO JOIN!!! I HAVE MY CAR INSURANCE AND RENTERS INSRANCE AND WAITING TO GET MY LIFE INSURANCE THROUGH THEM...I DO NOT REGRET HAVING AAA FOR MY INSURANCE...THEY ARE QUICK TO GET A QUATE RIGHT OFF AND VERY FRIENDLY PEOPLE TO DEAL WITH..YOU GET MANY DISCOUNTS HAVING AN ACCOUNT WITH THEIR AUTO CLUB..FROM CAR RENTALS,HOTEL STAYS AND MUCH MORE..THEIR 24 ROADSIDE ASSISANCE IS VERY PROMT TO GET TO YOU IF AND WHEN YOUR IN NEED AND YOU DOT ENEN HAVE TO BE IN THE CAR YOU HAVE INSURED THROUGH THEM..IF TROUBLE HAPPENS WHILE YOU ARE WITH A FRIEND OR SOMEONE, AAA...

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4 star rating
reviewer
danterem
Gray, ME



D
in debt

JUL
5
2009

I have had a pretty good experience with AAA up until they excluded me from their policy.  I understand why though.  3 accidents within a month and being under 21, my parents were paying insane premiums.  They took me off the auto policy and I was able to see that AAA premiums are actually very low and are catered to those who are 25 years of age or older, and have a clean record. 

They offer discounts for multi policy, good driver, lojack, and other things as well.  My parents pay very little for coverage on 2 cars.  The premiums can't really be beat either.

The best thing with AAA is...

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4 star rating
reviewer
christinekim115
Rosemead, CA



D
on a strict budget

AUG
26
2009

AAA Auto Club South Ins Company seems to be a good company.  Good ratings.  Rates are not as competitive in the Georgia area as they should be.  They have a Homeowners Progam and Auto program that offers a multi-policy discount for writing coverage on both lines of business.  Auto program offers a wide variety of discount including multi-policy, driver training, good student discount, & AAA Auto Club discount.  They offer rental car coverage, but not towing.  They encourage you to buy the AAA Auto Club through them also for the Roadside Assistance.  AAA Auto Club is reasonably priced for...

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3 star rating
reviewer
blhannah
Martin, GA



D
on a budget, a low risk investor, an aggressive saver

JUL
19
2009

AAA Insurance company is positively the best insurance company in the business....at least for me!  I would strongly urge everyone out there to get auto and/or homeowner's insurance quotes from AAA.  Whether you currently have a policy or not - it doesn't matter.  Give them a call and get a quote.  Odds are, you won't be sorry.

I have been a AAA Insurance customer for nearly a decade.  Not because I am complacent and lazy, but because there is NOBODY out there that can beat their rates....AND they have really genuine and amazing people (both local and national) that really care about you...

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5 star rating
reviewer 2009 Reviewer
Cleebe
Eugene, OR



D
a low risk investor

JUL
22
2009

AAA has been my insurance company since I got my driver's license at sixteen years old.  No way would I ever change companies. When I was young and not so careful, I had plenty of car accidents, and AAA took care of everything....they paid, and paid, and paid some more all those years ago. 

In all the years of buying their insurane, I have had the same agent until very recently when my agent retired.  I'm not sure how many people can say that about thier inurance company.  I knew Craig, and Craig knew me and my family.  It was very nice to have that relationship for so many years, and...

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5 star rating
reviewer
sweetnsassy
Neosho, MO



D
in debt, on a budget, saving a little

JUL
22
2009

AAA is a company that I am proud to have done business with for the past thirty seven years mainly insuring my automobles, but at times insuring my house.  AAA has been a great auto insurer for me and my family with very competitive rates.  Whenever I've made any changes to my auto policy I have been able to discuss it with my agents office assistant or with the agent direct and get quotes over the phone.  We have also made changes through out the years to liability coverage and added coverages that would enhance my auto policy making me feel more comfortable with my coverages.   I have...

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5 star rating
reviewer
gegl8agn
Warren, MI



D
on a budget

OCT
8
2009

For the last three years I have had AAA.  When I needed service they where always helpful and met my needs immediately.  I have travled to so many places and have gotten lost, but if it was not for the trip tics and available maps I most certainly know that I would have gotten lost.  Recently on a trip back from Oaklahoma.  I had to drive through Fort Worth and traffice was backed up for miles.  I called AAA gave them a location that I was at and they where able to guide me around the Downtown Forth Worth Texas area and get me back onto the right interstate, saved me several hours of waiting...

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5 star rating
reviewer
adebeltz
Killeen, TX



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