A1 Worldwide Limo - Las Vegas, NV Review

My husband and I decided to go on a trip for our wedding anniversary to Las Vegas.  Upon booking our trip, I thought it would be a great idea to book a car service to take us from the airport to the hotel.  Well what was supposed to be a "great idea" turned into a disappointing experience. 

Ordering the service was fairly easy.  I went on their website, which I had found the ad for on www.lasvegas.com, and just typed in all the information they required.  For example, where you were coming from, where you were going to, what kind of car to book.  The website itself was very impressive, took only minutes to fill everything out.  They also had rates, showed pictures of the cars they use, and they even give you what type of car fits how many people you are trying to accommodate.  My husband and I chose the Lincoln Sedan, which fits 3 people and seven pieces of luggage. 

Within minutes of submitting the information, I got an email confirmation.   The email was very detailed, had my pick-up request time, where I was going to and coming from.  The email confirmation is also used as the driver's receipt, that you must sign after the service is rendered.  The rate was reasonable as well.  For an airport pick-up to any hotel on the strip, it was a flat rate of $42.00, which didn't include taxes or gratuity.  Including taxes and gratuity, we only paid $54 and some change, which again, not really that expensive.

My husband and I arrived in Las Vegas around 11.45pm, and made it down to the luggage carousel around 12.00 midnight.  I had requested that pick-up time be 11.45pm, which in the email confirmation, it tells you that there is a 30 minute grace period from the time you requested for you to find your driver.  The driver will be holding a sign with your name on it and if you can not locate your driver, you have to call the number on the email confirmation and press option #2 so you don't get charged the hourly rate.  So, as my husband and I make our way toward the carousel, we see a lot of drivers waiting for their fares with the last name on the cards.  We carefully look for our name, while trying to find our spot to seize our luggage.  We actually got our luggage rather fast, within 5 minutes , and then started on the hunt for our driver.  Since we had a lot of luggage, my husband decided he would make a once over the entire luggage area to look for him/her while I protected our bags. 

Looking at the time, it was almost 12.15am (our 30 minute mark), I decided to call the number and ask where our driver was.  The gentleman who answered asked if I had a reservation and what was the name under.  I wanted to say, "of course I do, how do you think I got this number?"...but I didn't.  Instead I gave him all the information needed, and then he put me on hold for what seemed like forever, really was only 5 minutes.  He informs me that our driver should be giving us a call in 10 minutes.  So in the mean time, we're sitting in front of the carousel that he/she was supposed to meet us at and canvas the area for anyone with a name sign. 

Ten minutes comes and goes and I decided to give the driver ten more minutes just in-case.  Well at that point it was 12.40am, still no call and no driver.  I call the hot-line again, and they had turned on the night service.  On this machine recording they say leave your name and reservation number if this is an emergency and someone will get back to you.  I was so frustrated at this point, that I was about ready to say hell with it and take a cab.  Just as I was about to give up, I got a call from the A1 Limo Service telling me that they had to get another driver and he would be there within 7-10 minutes.

 We waited another 10 minutes and then comes our driver...Darrell.  He introduced himself, shook our hands and apologized for the inconvenience.  Which I think we had been sitting in the airport for about an hour before he came but boy was I glad to see him.  He even helped with all the luggage by carrying it through the airport. 

Darrell was very friendly and very apologetic about the whole situation.  He then lets us know that there was a mix up with the paperwork down at their office.  Yeah...right.  I think they just forgot or didn't put it on the schedule.  He took us to the hotel and I signed my life away for the charges.  My husband and I did not tip Darrell.  Reason being Darrell already gets 20% gratuity that they added on the bill, plus I wasn't really that impressed with the service.  I mean what happened to the first guy that was supposed to give me a call?

Overall I gave them 3 stars, the average rating.  Darrell was a great driver, talkative and in great spirits (for it being 1.00am in the morning).  I didn't think the customer service was all that great and I didn't like being forgotten at the airport.  Would I recommend this company to a friend?  No, I'd probably tell them to try one of the other ones that don't leave their patrons sitting for an hour and "mixing up" their paperwork.