1-800-Flowers.com

1-800-Flowers.com Review


www.1800flowers.com



Overall 2.90 of 5 view all 61 reviews
 




2009 VIP
PattyTherre
The heart of , NY

Don't you love when you send flowers and they don't arrive?

1 star rating

an avid online shopper, expecting good, fair service, not one to take bad service lightly, not someone you want to rip off, not happy with this site
Pros

    lots of variety

Cons
    expensive, high shipping, unreliable

AUG
5
2007
 
 
 

1-800-Flowers.com — 

Quick View: When you order flowers for a special occasion, you want them there when they are promised. 1-800-Flowers failed me and I won't go back to them.

About 1-800-Flowers.com

Most people have heard of this florist. It is one of the biggest and most well known. Recently, I had an occasion to send flowers to someone. They needed to be there on a certain day and I went to the site, looked through the offerings, and chose a very pretty arrangement at a premium price. I added some extras and saw my shipping was $12.99. Ouch. I wasn't even getting extra fast shipping. This was a standard order. However, I paid and I made it clear when the flowers were to arrive. I got a confirmation email with what I ordered and I was charged. I thought everything was fine.

A week passed and I heard nothing from the recipient of my gift. Usually people do call to acknowledge such things or at least email. I finally called them to see if my flowers arrived and, to my shock, they had NOT! Furious, I called 1-800-Flowers and demanded to know what happened. They said they use many florists and deliveries and my order may have been "lost". They apologized and offered to send the flowers the next day. WHY BOTHER? I didn't want them anymore. They did everything they could to avoid giving me a refund. I insisted though. I didn't want a discount, I didn't want to resend, I wanted a refund. I finally did get one and, later, a 10% off my next order coupon. Uh, no thanks. I won't be ordering from them again. They burned me once. That is enough for me. I have since read I am not the only victim of non-delivered orders. I would go elsewhere for flowers or other gifts because you never know when this site will actually deliver your order.

My Viewpoint

I am disappointed in this florist. I paid a premium price for the flowers, extras, and delivery and got nothing. Had I not asked, I never would have known the flowers never arrived! That's not cool. I won't go back there and I don't recommend them to you. 1 star.



I_thumb_down 1-800-Flowers.com is not recommended by PattyTherre

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I_comment_shdw24 Comments about PattyTherre’s Review

 


PattyTherre wrote on Aug 25, 2008 at 1:57AM

In response to tpickett's comment from Aug 25, 2008 at 1:16AM:

Isn't that infuriating? That is all they do - deliver flowers - and they can't even get it right! I'm sorry you had a bad experience too.

tpickett wrote on Aug 25, 2008 at 1:16AM

This is similar to what happened to me. I ordered from them, got crappy flowers, and they failed to reorder twice....finally got my money back and they emailed me a 15% coupon. Like you said..uh no thanks!!

TracieFadian wrote on Aug 18, 2007 at 8:20AM

Oh, that's just WRONG!